Service Desk Engineer - 1st Line Support

IT Support Engineer - Specialty Insurance

Up to £40,000 | London | 5 days on-site

A leading specialty insurer experiencing phenomenal growth across the London Market is seeking an IT Support Engineer to join their high-performing service desk. This is a fast-moving environment where technology sits at the centre of business delivery, & where a driven, technically capable engineer can make a real impact.

The Role

You'll work as part of a small, collaborative IT team providing first-class support to users across the London office & wider global business. The pace is quick, the standards high, & the exposure broad, covering both day-to-day service desk activity & project-based improvement work.

Key responsibilities:

• Provide hands-on 1st & 2nd line support to business users across all levels of seniority
• Support Microsoft 365, Windows 10/11, Active Directory, & Exchange Online environments
• Manage incidents, requests, & access control through the ITSM platform
• Assist with joiners/movers/leavers processes, device builds, & mobile device management (MDM/MAM)
• Troubleshoot VPN, Teams, & audio-visual meeting setups
• Maintain clear documentation & consistent communication with end users

Skills & Experience

• 1-3 years' experience in a service desk or IT support role
• Proven ability to deliver support in financial services or corporate environments
• Strong knowledge of Windows 10/11, O365, Active Directory, & Exchange Online
• Exposure to Intune, DNS, DHCP, & Group Policy desirable
• Excellent communication skills & the ability to stay composed under pressure
• Comfortable working full-time on-site in a fast-paced, professional setting

This is an opportunity to join a rapidly expanding specialty insurer with a reputation for excellence & ambition. The successful engineer will gain exposure to enterprise systems, senior stakeholders, & the pace of a genuine London Market success story.