Insurance Application Service Manager

Applications Service Manager (Insurance Applications)

Type: Permanent
Salary: £75,000
Location: London (Hybrid, 2-3 days onsite)

A leading London Market organisation is seeking an Applications Service Manager to oversee the stability, performance, & support of its core business platforms.
This is a hybrid role combining service delivery oversight with technical application knowledge, ideal for someone who enjoys owning business-critical systems end-to-end, working with vendors & internal teams to keep environments stable & continuously improving.

The Opportunity

You'll take responsibility for a suite of underwriting, claims, & workflow applications integral to day-to-day business operations.
The position sits at the junction of service management, vendor coordination, & technical operations, where you'll ensure that incidents are handled efficiently, releases run smoothly, & environments remain secure & reliable.

You'll work with a mix of on-premise & cloud-based systems, interacting with development, infrastructure, & third-party suppliers, MSPs & Vendors to maintain high availability & quality of service.

Key Responsibilities

• Maintain operational control of multiple business-critical applications, ensuring stability, uptime, & quality of service.
• Coordinate with vendors & internal teams to investigate & resolve complex issues within application, database, & integration layers.
• Oversee incidents, problems, & changes through the full lifecycle, applying ITIL best practices.
• Use tools such as Azure DevOps & ServiceNow (or similar) to track releases, defects, & workflow performance.
• Analyse system performance data, validate vendor reporting, & identify improvement opportunities.
• Act as the escalation point for technical incidents, ensuring root cause accuracy & follow-through on corrective actions.
• Support audits, DR exercises, & service readiness activities across the application landscape.

What We're Looking For

• Strong background in application operations or service delivery specifically within Insurance Reinsurance or Specialty London Market Insurance.
• Proven ability to manage services in hybrid or cloud environments (Azure, AWS, or similar).
• Working knowledge of SQL, release pipelines, & environment management.
• Experience coordinating between business stakeholders, developers, & offshore support partners.
• Understanding of ITIL processes & practical use of enterprise service tools.
• Confident working with both technical & non-technical stakeholders to drive service improvement.

What Will Set You Apart

• Prior experience supporting or managing policy administration, claims, or workflow systems.
• Hands-on familiarity with database or configuration troubleshooting (e.g., checking logs, queries, or deployments).
• A track record of improving vendor performance & service metrics through data-driven management.
• Demonstrated success in balancing incident resolution, release management, & longer-term service optimisation.

Why Join

This position offers the chance to work within a growing London-based organisation that values modern technology, collaborative problem-solving, & high-quality service delivery.
You'll play a central role in keeping critical systems running smoothly while shaping the future of how technology supports the business.

Apply following the link