2nd Line Support Engineer

IT Support Engineer (2nd Line) - Specialty Insurance

Up to £60,000| London | Fulltime on-site

A fast-growing London Market insurer is seeking an experienced 2nd Line IT Support Engineer to join its high-performing IT team.

This is a dynamic environment where technology is central to business delivery, & you will be responsible for providing first-class support across all levels of the organisation.

The Role

You will join a service desk function providing BAU support & project-based assistance. You will be expected to work autonomously, prioritise effectively, & take responsibility for outcomes in a fast-paced environment with high user expectations & regular interaction with senior stakeholders.

Key responsibilities include:

• Providing 2nd line support & acting as an escalation point for complex incidents & technical issues
• Delivering high-quality end-user support across all levels of seniority
• Skilled at confidently troubleshooting & making technical decisions independently, taking full ownership of issues through to resolution
• Supporting core technologies including networking & communication tools
• Supporting daily-used communication tools including Teams, WebEx & AV meeting room technology
• Endpoint & mobile device management (MDM/MAM) using Intune
• Investigating & resolving networking-related issues (DNS, DHCP, VPN, Wi-Fi)
• Maintaining documentation & contributing to knowledge base & process improvements
• Providing regular feedback to the wider IT team & senior stakeholders on incidents, changes & project activity

Skills & Experience Required

• Proven experience working on a service desk within a fast-paced financial services environment, with strong exposure to 2nd-line support.
• Strong technical knowledge of: Windows 10/11, O365, Active Directory & Exchange Online
• Experience with Intune / endpoint management & mobile device support (MDM/MAM)
• Working knowledge of DNS, DHCP & basic networking principles
• Knowledge of tools such as TeamViewer, Mimecast & Microsoft Azure
• Excellent communication skills with a professional & customer-focused approach
• Comfortable working full-time on-site in a fast-paced, professional setting

This role offers a chance to join a rapidly expanding organisation where IT is recognised as a core business enabler, allowing a technically skilled engineer to make a real impact.

For a driven support engineer looking to step into or further establish themselves, this represents a strong next career move.