Insurance Application Lead
Applications Service Lead (Specialty Insurance)
Type: Permanent
Salary: £75,000
Location: London (Hybrid, 3 days onsite)
We are seeking an experienced Applications Service Lead or Service Owner with a background in specialty insurance or the London Market to take ownership of service delivery for a suite of core underwriting & claims platforms. This is a role for someone who can coordinate across vendors, product owners, & technical leads to ensure stability & smooth BAU support for business-critical systems.
The Opportunity
You will oversee applications such as Eclipse, Sequel Claims & Guidewire. Your focus will be on ensuring these systems remain stable, incidents are resolved quickly, & releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, & insurance domain expertise, ideally within the London Market or Lloyds of London.
You'll work closely with Engineering Delivery Leads (EDLs), Product Owners, & offshore managed service providers. The role sits within a product-centric model, meaning you'll align service management directly to application products rather than generic IT functions.
Key Responsibilities
- Manage BAU support for core underwriting, claims, & document management applications.
- Act as the bridge between offshore vendors, Product Owners, & EDLs.
- Oversee high-priority incidents (P1/P2) & ensure timely resolution.
- Track defects, sprints, & releases using Azure DevOps.
- Apply ITIL-aligned service management practices via ServiceNow.
- Provide oversight & coordination of vendor performance, service quality, & escalations.
- Maintain knowledge base & manage risk/vulnerability exceptions.
What We're Looking For
- Strong background in specialty insurance IT service management (essential).
- Experience supporting claims, policy administration, or underwriting applications.
- Proven vendor management skills, ideally with offshore MSPs.
- Familiarity with Agile/DevOps ways of working, including Azure DevOps.
- ITIL knowledge & ServiceNow experience.
- Ability to coordinate delivery & support without direct line management responsibility.
What Will Make You Stand Out
- Demonstrated success in managing application service delivery in the London Market.
- Examples of bridging between vendors, product leads, & delivery teams.
- Experience ensuring BAU stability while supporting product-centric transformation.
Why Apply?
This is a unique opportunity to work at the centre of a product-centric transformation, ensuring the smooth running of core systems that underpin specialty insurance. You'll gain exposure to a wide range of applications, work closely with product & engineering leads, & play a key role in ensuring stability & delivery in a global environment.
