Insurance Application Lead
Applications Lead - Insurance Systems (Eclipse)
Type: Permanent
Salary: £75,000
Location: London (Hybrid, 2-3 days onsite)
A London Market insurance organisation is seeking an Applications Service Manager with strong Eclipse (Sequel) experience to take ownership of the stability, performance, & vendor-led support of its core insurance platforms.
This role sits at the intersection of hands-on application understanding & service oversight. It will suit someone who is comfortable operating at system level within Eclipse, understanding how the platform behaves, where issues arise, & how to challenge vendors effectively, while also coordinating support & delivery across multiple third parties.
The Opportunity
You will be responsible for the day-to-day operational health of business-critical underwriting & claims applications, with Eclipse (Sequel) at the centre of the estate.
The role combines technical application ownership with vendor & service management, requiring confidence in incident investigation, release coordination, & system stability rather than purely process-driven ITSM.
You will work closely with internal stakeholders, delivery leads, & offshore vendors to ensure incidents are resolved accurately, releases are controlled, & environments remain stable & secure.
Key Responsibilities
Own operational support for Eclipse (Sequel) insurance applications across underwriting & claims.
Act as the technical escalation point for complex incidents, investigating issues at application, database, & integration level before engaging vendors.
Use SQL to interrogate data, validate incidents, confirm fixes, & support root cause analysis.
Coordinate incident, problem, & change activities across internal teams & third-party suppliers, ensuring accountability through to resolution.
Oversee application releases & fixes, working with vendors & delivery teams via Azure DevOps or similar tooling.
Validate vendor outputs, challenge root cause analysis where required, & ensure corrective actions are completed.
Maintain service readiness for audits, DR testing, & regulatory requirements.
Apply ITIL-aligned practices pragmatically to ensure service stability rather than process overhead.
What We're Looking For
Proven experience supporting Eclipse (Sequel) within a London Market, specialty insurance, or reinsurance environment.
Strong understanding of policy & claims systems & how they operate at system level.
Practical experience using SQL to support application troubleshooting & data validation.
Experience working with offshore or third-party vendors in an application support or service ownership capacity.
Familiarity with release management, incident management, & service tooling such as ServiceNow & Azure DevOps.
Confidence engaging in technical discussions with developers, vendors, & infrastructure teams, without needing to be a hands-on developer.
What Will Set You Apart
Deep familiarity with Eclipse configuration, data structures, batch processes, or integrations.
Experience supporting business-critical insurance platforms where system stability is paramount.
A track record of improving service quality by combining technical understanding with effective vendor management.
Ability to balance reactive incident ownership with proactive service & stability improvements.
Why Join
This is an opportunity to lead core insurance systems within a modern, product-aligned technology environment.
You'll play a central role in keeping critical platforms running smoothly while working closely with delivery teams & vendors to continuously improve how applications support the business.
We are still considering candidates prior to the new year so apply now following the link.
