Application Support Lead

Application Support Lead

Length: 6 months

Location: London - Hybrid

Rate: £600 - £700 p/d Inside IR35

We're supporting a Specialty Insurer in the London market who are looking for a Application Support Lead to take ownership across a number of core insurance platforms, with a particular focus on Sequel Eclipse.

This is a technical role sitting between the business & third-party vendors, requiring strong technical capability alongside service ownership. You'll play a key role in triaging incidents, managing vendor performance, & ensuring stability across the application landscape. Experience supporting Sequel Eclipse is preferred, although candidates with strong Guidewire experience will also be considered.

Key Responsibilities:

• Own service delivery across core insurance applications, with a primary focus on Sequel Eclipse
• Act as the main point of contact for incident triage, working closely with vendors to drive resolution
• Investigate issues across the integration layer, identifying root causes & coordinating fixes
• Provide hands-on support where required, particularly for complex or high-priority incidents
• Support wider Claims & PAS applications, ensuring consistent service performance

Key Requirements:

• Proven experience supporting Sequel Eclipse within a London Market / Specialty Insurance environment
• Strong technical capability, particularly in SQL for investigation & issue analysis
• Experience working across integration layers & triaging system-related incidents
• Background in application support / service delivery within insurance platforms (Claims / PAS)
• Comfortable working with third-party vendors & managing issue resolution end-to-end

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