Application Support Analyst
Senior Application Support Analyst
Employment Type: Permanent FTC - 1 year with possibility to go permanent
Location: London: Hybrid (2 days in the office)
Salary: £70,000 - £80,000
Global specialty insurer operating within the Lloyd's & London Market insurance sector. The organisation has a strong reputation within the market & operates a modern technology environment supporting underwriting, operations, & core insurance platforms. The role sits within the Wholesale IT division supporting business critical applications used across the insurance lifecycle.
Role Overview
An opportunity for an Application Support Analyst to join a small, highly competent operational support team responsible for the support & stability of core insurance applications, including the Eclipse PAS platform. The role focuses on application support, incident management, SQL / data investigation, vendor coordination, & continuous improvement across a mix of SaaS & business critical systems.
This position would suit someone currently working within application support, production support, or technical operations who is looking to step into a broader role with greater ownership & business exposure within the London Market insurance space.
Key Responsibilities
- Provide day to day support for business-critical insurance applications within the Wholesale division
- Investigate & resolve incidents, service requests, & application related issues in a timely manner
- Write & interrogate SQL queries to analyse issues, validate data, & support troubleshooting activities
- Work closely with third party vendors & internal stakeholders during incidents, upgrades, & changes
- Support release management, operational checks, & ongoing application monitoring activities
- Maintain clear technical documentation, process notes, & support procedures
- Contribute to continuous improvement initiatives & identify opportunities to improve operational efficiency & resilience
- Communicate technical issues clearly to both technical & non-technical stakeholders
Key Requirements
- Experience within Application Support, Production Support, Service Operations, or a similar technical support environment
- Experience supporting business critical applications within insurance, financial services, or another regulated environment
- Strong SQL & database interrogation skills
- Strong communication skills with the ability to work closely with business users & third-party vendors
- Analytical & proactive mindset with an interest in process improvement & operational ownership
- Experience supporting PAS, underwriting, or insurance related platforms would be advantageous
- Knowledge of Eclipse, London Market systems, or SaaS application environments would be beneficial
- Familiarity with ITIL processes, incident management, or change management frameworks would be advantageous
Why Join
- Opportunity to join a highly regarded global insurer within the London Market
- Exposure to business critical insurance platforms & operational processes
- Join a collaborative & technically capable team with strong opportunities for learning & development
- Broad role offering exposure across support, operations, vendors, & application ownership
- Hybrid working environment with strong employee benefits & bonus structure
We are looking to commence interviews immediately so apply following the link
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