Application Service Manager
Applications Service Manager (Specialty Insurance)
Type: Permanent
Salary: £75,000
Location: London (Hybrid, 2-3 days onsite)
We are seeking an experienced Applications Service Manager with a background in specialty insurance or the London Market to take ownership of service delivery for a suite of core underwriting & claims platforms. This is a role for someone who can coordinate across vendors, product owners, & technical leads to ensure stability & smooth BAU support for business-critical systems.
The Opportunity
You will oversee applications such as Eclipse, Sequel Claims, Guidewire (Professional Risks), ImageRight, & NewGen. Your focus will be on ensuring these systems remain stable, incidents are resolved quickly, & releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, & insurance domain expertise, ideally within the London Market or Lloyds of London.
You'll work closely with Engineering Delivery Leads (EDLs), Product Owners, & offshore managed service providers (Coforge, NTTData, NewGen). The role sits within a product-centric model, meaning you'll align service management directly to application products rather than generic IT functions.
Key Responsibilities
Manage BAU support for core underwriting, claims, & document management applications.
Act as the bridge between offshore vendors, Product Owners, & EDLs.
Oversee high-priority incidents (P1/P2) & ensure timely resolution.
Track defects, sprints, & releases using Azure DevOps.
Apply ITIL-aligned service management practices via ServiceNow.
Provide oversight & coordination of vendor performance, service quality, & escalations.
Maintain knowledge base & manage risk/vulnerability exceptions.
What We're Looking For
Strong background in specialty insurance IT service management (essential).
Experience supporting claims, policy administration, or underwriting applications.
Proven vendor management skills, ideally with offshore MSPs.
Familiarity with Agile/DevOps ways of working, including Azure DevOps.
ITIL knowledge & ServiceNow experience.
Ability to coordinate delivery & support without direct line management responsibility.
What Will Make You Stand Out
Demonstrated success in managing application service delivery in the London Market.
Examples of bridging between vendors, product leads, & delivery teams.
Experience ensuring BAU stability while supporting product-centric transformation.
Why Apply?
This is a unique opportunity to work at the centre of a product-centric transformation, ensuring the smooth running of core systems that underpin specialty insurance. You'll gain exposure to a wide range of applications, work closely with product & engineering leads, & play a key role in ensuring stability & delivery in a global environment.
