Strategic Hire Case Study | Infrastructure & Support

At Pioneer Search, we pride ourselves on creating exceptional experiences for both businesses and candidates.

Our latest case study shows how we helped a Global Specialty Insurer scale their Infrastructure & Support team, successfully placing senior leaders and over 10 interim specialists in record time.

The Situation

Our client, a global Specialty Insurer operating across multiple (re)insurance lines, is recognised for underwriting complex and high-value risks. With ambitious growth plans and a major transformation programme underway, they needed to build out their Infrastructure & Support function quickly to provide the technology backbone for business-critical projects.

The Challenge

The insurer required a complete Infrastructure & Support function build-out at speed, including senior leadership hires and a team of technical specialists. Time was critical, delays would disrupt key transformation programmes. Compliance and security vetting were equally important, meaning the process had to be both fast and thorough.

The Pioneer Search Method

At Pioneer, we prioritise efficiency and precision in sourcing contractors. Working closely with the client, Pratap and the team mapped out the immediate leadership and technical requirements, then leveraged our specialist networks and database to rapidly identify top talent.

- Targeted sourcing ensured candidates had both insurance and consultancy experience.

- Leadership focus secured a Head of Infrastructure and Service Desk Manager to guide the team.

- Team mobilisation saw 10+ technical specialists appointed across support and VIP engineering.

- Compliance assurance meant all pre-employment and security checks were completed smoothly.

Results

The outcome was a fully functioning Infrastructure & Support team mobilised in days:

- Shortlist delivered within 24 hours

- Interviews arranged within 48 hours

- Contractors onsite within two days of offer

This rapid mobilisation ensured zero disruption to the client’s transformation programme, with leadership and delivery capability in place almost immediately.

Testimonial

"Pratap has really set the bar on professionalism and efficiency in my dealings with him as an agent. Pratap has definitely made the grade of recruiters who I would recommend and encourage others to work with both as contractors and as companies. His due diligence means as an individual you will be the getting the best possible role and as a company you can rest assured that Pratap will not be playing the numbers game and every candidate will be a hire.”

 - Head of Infrastructure | Global Specialty Insurer

Get in touch

Need our help with recruiting hard-to-find interim talent? Contact Pratap today to discuss your requirements:

Email: pratap@pioneer-search.com

Phone: 0203 828 6965