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Technical Support Manager - Remote

  • Location


  • Sector:


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  • Salary:

    £55000.00 - £75000.00 per annum

  • Contact:

    Calum Armour

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  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


Technical Support Manager required for a Top 50 Law firm on a remote basis.

The Role

  • Manage a 1st, 2nd, and 3rd line end to end support team
  • Follow ITIL best practices
  • Challenge and investigate to improves services and infrastructure
  • Technical implementations
  • Incident and problem management
  • Weekly and monthly management reports
  • Escalation point when required
  • Maintain support knowledge base
  • Managing inventory
  • Ensure effectiveness of out of hours service delivery
  • Attend the head office in the East Midlands 2-3 days a month

Experienced Required

  • Excellent experience with Microsoft Stack
  • Experience with Network, Security and Communications infrastructure
  • Previous management experience
  • Strong understanding of ITIL processes
  • Excellent knowledge of office application software and hardware
  • SCCM experience would be highly advantageous

To be considered for the role please apply with a copy of your CV asap.