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Live Vacancies

Service Desk Analyst

  • Location

    Northampton, Northamptonshire

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    £20000.00 - £28000.00 per annum

  • Contact:

    Calum Armour

  • Contact email:

    calum@pioneer-search.com

  • Job ref:

    BBBH3296_1646061898

  • Published:

    3 months ago

  • Expiry date:

    2022-03-07

Service Desk - Legal Firm - Northampton/Remote - Permanent

Service Desk Analyst required for a Top 50 Law firm their Northampton office (3 days a week remote) on a permanent basis.

A great opportunity for a customer service orientated individual to continue their IT experience within a leading professional services environment.

The Role

  • 1st and 2nd line support via Service Desk
  • Co-ordinate escalation of problems
  • Manage incident resolution
  • Deliver an exceptional level of customer customers
  • Assist with hardware moves and changes
  • Responding to IT queries

Experience Required

  • 6+ months experience within a similar role
  • Strong IT systems and infrastructure knowledge
  • Experience of support via a Service Desk
  • Excellent Customer Service experience

To be considered for the role please apply with a copy of your CV asap.

Service Desk - Legal Firm - Northampton/Remote - Permanent