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Live Vacancies

Senior Desktop Support Analyst

  • Location

    London, England

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    £40000.00 - £50000.00 per annum

  • Contact:

    Calum Armour

  • Contact email:

    calum@pioneer-search.com

  • Job ref:

    BBBH3097_1622210011

  • Published:

    21 days ago

  • Expiry date:

    2021-06-04

  • Consultant:

    #

Senior Desktop Support Analyst - Permanent - London

I am currently working with a global banking organisation who are seeking a Senior Desktop Support Analyst for their London office.

This role will be a blended approach of office and home working.

The Role

  • Maintain and control IT infrastructure
  • 1st, 2nd and 3rd line desktop support
  • Troubleshooting of all IT issues
  • Documentation of IT assets and mobile devices
  • System performance monitoring
  • Identifying improvements to the IT service
  • Software and hardware rollouts

Required Experience

  • 1st, 2nd and 3rd line support experience
  • Familiarity with ITIL practices (certification would be advantageous)
  • Excellent understand of operating systems, practices and protocols
  • Strong knowledge of networking technologies
  • Experience with ServiceNow
  • Exposure to Active Directory
  • Technical writing and documentation

Senior Desktop Support Analyst - Permanent - London