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Live Vacancies

Senior Application Support Analyst

  • Location

    City of London, London

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    Up to £85000.00 per annum

  • Contact:

    Nadya Nyagolova

  • Contact email:

    nadya@pioneer-search.com

  • Job ref:

    BBBH3333_1652197282

  • Published:

    12 days ago

  • Expiry date:

    2022-05-17

  • Consultant:

    #

JOB DESCRIPTION

GENERAL INFORMATION:

Department:

IT - Production Services & Governance

Job Title:

Senior Application Support Analyst

Line Manager:

Production Services Manager

Name:

TBC

Shift Pattern:

Mon - Fri

Early 07:00 - 15:00

Late 10:00 - 19:00

Corporate Title:

Assistant Vice President

Corporate Grade:

D

On-Call Requirement:

Yes

7pm - 7am on a weekly Rota based pattern

JOB DESCRIPTION:

Overall Purpose of Role

To provide level 2-3 senior technical support for the LME's applications to both internal departments and external customers (clients). The range of applications covers Trading, Middle and Back office as well as Market Data. Specifically to provide technical support in a project based structure to ensure the successful delivery of application solutions. The job also consists of prioritizing and progressing resolution of faults or queries on the full range of applications across all clients, suggesting methods to build and implement measurable improvements to the services, undertaking day to day work with Production Incidents and the implementation of change by performing a QA after any work. Troubleshooting issues relating to the network, database, infrastructure or applications. Lead and Contribute to serious incident, change and problem management.

Key Accountabilities:

  • Provide production support and maintenance for a full range of applications including project related activities
  • Deputise when required for the Application Support Team leader
  • Take ownership of incidents and problems escalated to the team
  • Engage with stakeholders across the business to better identify and resolve issues.
  • Drive change and challenge the status quo
  • Analyse and evaluate different conceptual alternatives
  • Understand key financial indicators and how they impact our business
  • Uphold business ethics and integrity; able to provide examples and guidance to others in this area
  • Have confidence in own ability: is willing to voice an opinion and take a stand on critical issues, either one-on-one or in a group and take ownership
  • Perform a level of monitoring, tuning and optimization of performance
  • Manage upgrades of applications and technical components
  • Looking at measurement and process improvement within current support structures with the aim of continual service improvement
  • Create and update all documents related to applications and their supporting systems
  • Perform well under pressure
  • Collaborate and work efficiently with members from other teams
  • Perform other duties as required

Technical Responsibilities

  • Maintain, update and regularly test disaster recovery processes
  • Recommend new or change standards so as to improve efficiency, effectiveness and robustness for all environments
  • Support and contribute to a knowledge sharing culture
  • Test builds against operational requirements
  • Respond quickly to Production issues taking responsibility for seeing those issues through to resolution. Record all actions taken and communicate the impact of the actions to the appropriate levels of management
  • Ensure the team provides 24x7x365 support for all systems within its remit.
  • Flexibility to work in shifts which are 7am - 16:00 and 10am - 19:00. Callout and Weekend work are also part of this role


Working with others:

  1. Customer facing
  2. Production colleagues
  3. 3rd party suppliers
  4. Project teams

PERSON SPECIFICATION:

Qualifications Required:

  • Degree or equivalent qualification in a computer/business related discipline.

Preferred Knowledge and Experience:

  • Strong technical skills in SQL
  • Good working knowledge of SSRS and SSIS
  • Experienced in data warehousing
  • Leadership experience
  • Strong knowledge (3 - 5 years) of back office processes, trading, clearing and financial markets
  • Good analytical and diagnostic skills
  • Good Windows and Red Hat Linux
  • Support of applications using .NET 2.0, 3.0, ASP and Windows services

Desirable:

  • Unix secure shell scripting, PERL and python
  • ITIL Foundation Certification v3

Skills Required - (i.e. system skills, communications skills)

  • Champion supporting a knowledge sharing culture
  • Manage communication around incidents
  • Provide guidance and instruction to teams and individuals
  • Support and motivate team and others to achieve results and enhance performance in reaching their goals
  • Advise more junior colleagues on how they may best apply their skills, knowledge and/or potential
  • Promote team work
  • Think outside the box, strive to find new ways of working for the team and individually
  • Positive attitude, customer focus and effective time management
  • Excellent people management skills, particularly communication
  • Innovative thinking and problem solving. Lead from the front
  • Self-starter with the confidence to consider, identify and deploy resolutions in time critical scenarios
  • Self-motivated and dynamic, and able to engage, challenge and influence others
  • Professional and proactive manner dealing with all project sponsors, customers and technical staff
  • Ability to conduct research into software development and delivery concepts, technical application issues as well as the ability to demonstrate proficiency with application troubleshooting principles, methodologies and incident resolution
  • Ability to lead technical conversations with varied IT support groups
  • Working in an agile environment

Personal Qualities:

  • Track record of exceptional performance, high productivity and meeting tight deadlines
  • Quality mind-set and striving to resolve issues
  • Communicate promptly and regularly
  • Adapt content and level of details to targeted audience
  • Encourage open exchange of information and viewpoints
  • Highly ambitious with a desire to become top industry professional
  • Able to think innovatively and good at problem solving
  • Ability to multi-task and prioritise competing demands
  • Strong awareness and interest in technology
  • Team player with excellent communication, interpersonal and organisational skills
  • Perform well under pressure
  • Possess a strong ability to plan work, with excellent documentation and communication skills
  • Collaborate and work efficiently with members from other teams
  • Be accessible and responsive to others' needs, and encourage diversity of people, opinions and ways of working in different teams
  • Collaborate with others to optimize contributions to the business
  • To focus on the maintenance and implementation of policies and procedures
  • To take responsibility as the day-to-day technical or functional expert in their assigned area

Corporate Grade:

AVP - Grade D

Corporate Grade Description:

Core Functional Responsibilities of an AVP:

Day-to-day focus is on resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes. Role at this level usually has full ownership for one or more processes, reports, procedures or products, and may also be considered analytical or procedural experts representing a unit or team on cross-function process or project deliverables.

Experience Criteria of an AVP:

Roles at this level typically require an individual emerging as an expert in a specific skill set, business area or product who remains focused primarily on daily execution.

The LME is committed to creating a diverse environment and is proud to be an equal opportunity employer. In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. In doing so, we want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.