IT Support Engineer - Remote

A UK wide Professional Services client of Pioneer Search are currently looking to recruit 2 IT Support Engineers to join the business on a permanent basis providing IT Support to circa 1200 users within the UK and Europe.

Major Tasks and Activities

* Provide telephone and one to one technical support of all desktop platforms to first line fix

* Resolution of software and hardware issues

* Installation and service of a full range of IT hardware

* Installation of software, software patches and updates

* Ensure Operational and Technical Documentation is maintained to agreed standards

Requisite Skills

* Experiencing in troubleshooting a Windows 10 and Windows Server Environment including Active Directory, DHCP and Remote access solutions

* Experience in the support of all aspects of Office 365 including Exchange, Azure AD and Intune

* Be able to quickly adapt to new technologies and provide IT support to new users Skills

Desirable Skills

* Experience in the support of Android and iOS

Key Outputs/Deliverables

* Provide excellent customer service to the end user

* Demonstrate a strong team working capability and a drive to learn

* Maintain Desktop and Server environment as part of a team to agreed standards

* Maintain Operational and Technical Documentation to agreed standards

* Manage and maintain all company supplied mobile devices

* Provide desktop application support where required

* Provide organised and regular communication regarding calls to the end user.

Key Behavioural Competencies

* Willingness to learn

* Customer focussed

* Excellent telephone manner

* Ability to work as part of a team and on own initiative

* Flexible can do attitude, with a positive customer focus

* Excellent attention to detail

Other

* Essential travel (rare but occasionally required) to work at other UK based offices with some out of hours and weekend work being required

* The client is able to offer 90% remote working with travel only as required to an office location for essential meetings / essential IT support

If this role looks a strong fit for your experience please contact rick@pioneer-search.com / 0203 828 6957