Live Vacancies

IT Service Delivery Manager

  • Location

    London, England

  • Sector:

    Change & Transformation

  • Job type:


  • Salary:

    £65000.00 - £75000.00 per annum

  • Contact:

    Calum Armour

  • Contact email:


  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


  • Consultant:


IT Service Delivery Manager - Permanent - London

I am currently working with a FTSE 250 insurance business in London who are seeking an IT Service Delivery Manager for their London office.

You will be joining a growing business who have just had their best ever Q1 and who are undergoing a progressive business transformation.

You will be joining a collaborative environment in a business who have a welcoming workplace culture.

This role will be a blended approach of office and home working.

The Role

  • Be the point of escalation for senior internal stakeholders
  • Team management including coaching of more junior members
  • Define and improve the IT support strategy
  • Reporting on performance of IT service delivery
  • Ensure the ServiceNow ITSM tool is meeting the aims of the IT Department
  • Ensure all IT policies and procedures are being followed
  • Be a key influence on IT governance and standards

Required Experience

  • Service Desk management experience
  • Excellent all-round IT Service Delivery knowledge and expertise
  • ITIL qualification or comparable professional experience
  • Financial Services experience (ideally insurance)
  • Experience implementing ITSM (ideally ServiceNow)
  • Ability to consult and instruct senior internal stakeholders

IT Service Delivery Manager - Permanent - London