Live Vacancies

Integration Support Analyst

  • Location

    City of London, London

  • Sector:

    Digital & Development

  • Job type:


  • Salary:

    £60000.00 - £65000.00 per annum

  • Contact:

    Abiodun Bailey

  • Contact email:


  • Job ref:


  • Published:

    12 months ago

  • Expiry date:


  • Start date:


  • Consultant:


Integration, Java, SQL, Oracle, JMS, ESB, Solace, Jenkins, PostgreSQL


Integration Support Analyst - City of London

My client is a leading Financial Services firm based in City of London seeking a Support Analyst who has strong Integration and application experience.


Job Duties

  • The Support Team manages technical and business problems arising from deliverables of the Data Transformation Programme. This covers a variety of internally developed and third party provided systems to store and distribute strategic business data.
    • Provide first / second line support for all issues relating to Application Integration and other Java-based systems within the scope of the Data Support team
    • Warrant all incidents are recorded according to standard procedures.
    • Analyse issues as they occur, working with software and data suppliers, business users and other IT departments to prioritise and progress resolution in appropriate timescales
    • Work to resolve issues through knowledge and understanding of the business processes, the applications involved and the support tools available. Such resolution may involve advice on system usage, configuration of application, creation of data fixes, analysis and documentation of changed requirements.
    • Link with business and other IT teams the status of issues
    • Work with development teams to create support documentation for new functionality and to identify system defects
    • Monitor and record Service Level Agreements with consuming systems
    • Provide Management Information which will help to recognise common issue types, resolution patterns and the cost of running the function
    • Document processes and common exception types
    • Help to ensure that common standards and procedures are applied across all Production Support teams
    • Provide backup support for issues arising in other systems supported by the Data Support team.
    • Provide out of hours support on a rota basis for supported systems.


Skills Required

  • Please note this not a development role.


Experience and Background

  • Must have worked as a Support Analyst and have an excellent understanding of how messaging systems work.
  • Demonstrated ability to engage in multiple initiatives simultaneously
  • Must be able to demonstrate a collaborative approach with other teams to establish appropriate approach to projects
  • Familiarity with Service Management tools such as ServiceNow and monitoring tools such as SCOM.


Specialist Knowledge & Skills


  • Strong SQL (ideally Oracle)
  • Strong understanding of JMS and how it is used/supported in production environments
  • Familiarity with Java (from a support perspective, e.g. memory, concurrency related issues)
  • Experience in supporting ESB or other integration framework
  • XML and related technologies (XSD, Xpath)
  • Understanding of webservices and how to support them

Nice to have

  • Experience with JBoss ESB / OpenShift
  • Experience with Solace
  • Experience with Jenkins
  • Experience with PostgreSQL


Key Interactions

  • Business stakeholders and internal clients who are users of messaging applications within the scope of the EAI team
  • Other project and programme resources - project managers, business analysts, data analysts and QA analysts
  • Other Production Support Teams


Integration, Java, SQL, Oracle, JMS, ESB, Solace, Jenkins, PostgreSQL