Desktop Support Analyst
Location: London
Salary:
£35000 - £50000.00 per annum
Type:
Permanent
IT Support Analyst - £35,000 - £50,000 - London, Onsite.
IT Support Analyst to join a top London Markets specialty insurer. You will provide 1st/2nd line level support & resolve technical issues for staff across London. This is a brand new support team & you will take ownership of the desktop support for the business.
Responsibilities
- Provide 1st to 2nd line support at a high level of service across all levels of seniority including Senior Management & VIPs
- Manage tickets via ServiceNow
- Deploy any application & system changes in line with the change management process
- Ensuring that Servers & Desktops are up to date with necessary software patches & updates, following the agreed schedule
- Troubleshoot Outlook along with any issues relating to Office 365 & Exchange Online
- Ensure all IT equipment is maintained to an exceptional condition
- Responsible for any incidents, service & Change requests/problems
- Troubleshooting RDS issues
- Provide out of hours support on a scheduled rota
Skills & Qualifications required
- Experience in using Service Desk ticketing tools
- Microsoft 365, Office Suite
- ITIL training can be provided if necessary
Please get in touch - brushoth@pioneer-search.com
