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Live Vacancies

Business Process Analyst

  • Location

    Rugby, Warwickshire

  • Sector:

    Agile & Change

  • Job type:

    Permanent

  • Salary:

    £32000.00 - £37000.00 per annum

  • Contact:

    Paul Parker

  • Contact email:

    Paul@pioneer-search.com

  • Job ref:

    BBBH2425_1562235048

  • Published:

    13 days ago

  • Expiry date:

    2019-07-11

  • Start date:

    ASAP

  • Consultant:

    #

Business Process Analyst

Business Process Analyst is required to join a global Insurer and drive process improvements across the customer service arms of business.

My client are looking for a Business Process Analyst to analyse the current state of their Call Centre/ Customer Service Centre function and deliver process improvement across the business. You will be instrumental in ensuring customer satisfaction is maintained across current and newly acquired businesses.

Key Skills/ Experience Required:

  • Proven background in successful delivery of process improvements
  • Understanding of process automation techniques
  • A full understanding of how contact and call centres operate
  • Experience in the full project life-cycle from various methodologies such as Waterfall and Agile

The role will be based in EITHER Rugby or Leeds, please apply accordingly if you feel you have the relevant experience